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Friday, July 5, 2013

Information About Calls To Action

By Walker L. Percy


The conversion process on your website has different elements, but the calls to action (CTA) are one of the most essential. What this does is engages the consumer who is looking at a specific part of the site, and nudges them towards buying your service or product. Having effective calls to action can increase your conversion rate.

What does a call to action on a webpage do?

Driving increased traffic to your webpage, newsletter subscriptions, increasing social network followers, service or product sales, getting new team members, clicking your ads, and other things beneficial to your business are the reason to use a call to action.

It helps to guide your page visitor toward the next level in your conversion process, and it is one of a few things, a link, form, or banner. As a potential customer finds themselves for the first time on your website, giving them something like a whitepaper or ebook that is easily downloaded is a good idea. For returning visitors, offering them product specs or another promotional enticement will get them to give you some more personal info to receive it, this is for those who have already gotten their "top of the funnel" rewards.

The offer must be something that the consumer is actually interested in. Free trials are a good choice for this, discounts, items packaged in a bundle, success or guarantees on the product or service. Knowing your clientele is important in designing an effective call to action, so be sure to do some research into what they would be interested in. The why may be initially mentioned or alluded to in the advert or article copy to get the audience ready for it. The offer must be something that the visitor finds appealing and gives them some incentive.

Make sure your call to action is in sync with the content around it. Depending on what content the visitor is looking at, you can offer a subscription to a casual browser on the homepage, or a more intensive demonstration if they are more advanced in their search queries. And the call to action should visually stand out from the surrounding copy. Arrows or other graphics are beneficial, and an interesting font such as one that looks like handwriting is effective. The calls to action should still fit within the general theme of your website, including the coloring of your particular brand. The potential buyer should be lured toward the CTA, but not distracted or bothered by it. Think about navigational cues that fit within your overall site.

Since time is short, you must engage the audience, or they will not stay on the page long. You want to keep your call to action short, while still providing enough information about your offer. If it looks tedious to the prospect, they will likely not bother to read it, so respect their limited time and attention.

The same rules apply to any forms associated with your call to action. Use short and fast forms for things like email or newsletter subscriptions. Request only the data that you require. Complex forms that are lengthy are not filled out as often. Prospects don't want to have to work hard to purchase your product. This should be as easy as possible for the consumer, and that will make the outcome more favorable for your business. Conversion rates rise significantly when calls to action are easy and forms are quick and simplified.




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