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Sunday, June 1, 2014

Good Phone Systems For Small Business Are Very Cost Effective

By Lila Bryant


The majority of small business owners believe that modern phone systems are not worth investing in. Phone systems for small business may not have been worthwhile, but these days you can get one that works over the Internet and offers so many facilities that can aid a small company. These systems are great for ambitious companies..

As long as you have got a high-speed Internet connection you are well on your way to having a multi-purpose phone system at your fingertips. Using Voice over IP, your customers can contact you easily. You will find that your system offers you some services that you never dreamt were possible on such a small budget.

You may remember when VoIP was in its infancy. It did not get very good press at the time as calls kept cutting out, and the sound quality was extremely poor. However, there is no need to worry about that these days due to more sophisticated equipment being used, and faster, more reliable connections.

A system like this will mean that your secretary, or personal assistant, will not have to answer all the incoming calls and then patch them through to you or your colleagues. This means that they can spend their time doing more important things for the business. Your system can be configured so as to connect your customer directly through to the person or department that they require, and no call will go unanswered as you can record messages to keep the caller informed, whilst they are being transferred.

If you are always making long journeys for very short meetings, you will find that having one of these phone systems can save you money in other ways. Because they run through the high-speed Internet network, it is possible for you to use video conference facilities to keep in touch with your customers. The savings you make on travel costs, and overnight expenses, will quickly cover the investment you have made in your phone system.

As with everything, the more you are willing to spend the more features will come with the system. Some of the facilities that might be available to you include call forwarding, unified messaging, and voice mail. If you, or some of your clients, still rely on communication via fax, then this can also be built into the system and the faxes can be received or sent, via your email therefore there would be no need for a dedicated fax machine.

One thing you should seriously consider to have included in your package is a hands-on training session for your employees. This is because some people are very worried about using new technology, and these sessions will help them feel more at ease with the new facilities available to them. If they are confident in using the system, it can only benefit your business.

The biggest advantage that a modern system like this will give to your small business is that of customer satisfaction. No longer will they be greeted with a busy signal, and the inability to leave a message that they called. The amount of business that you never knew you lost due to these unanswered calls will never be repeated.




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