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Sunday, July 6, 2014

Why Businesses Should Use The Avaya IP Office Phone System

By Rosella Campbell


It is important for businesses to have reliable, scalable, efficient, and cost effective telephone systems for use. This will ensure that customers can reach the business easily and employees can collaborate in real time. When businesses use the Avaya IP office phone system, they are able to minimize their telephone costs and enhance productivity and efficiency within the operations.

Businesses cannot do without a means of communicating with clients and among employees. While there are different kinds of telephone systems you can get in the market, they may not be designed for your business needs. You need to get communication equipments and systems that enable the entire organization to collaborate and connect in real time without experiencing limitation in their use.

However, if the you select these features carefully, there are those that can benefit you. First, it all begins with getting the right telephony equipments and systems. You can opt for PBX systems that are designed to allow businesses enhance their communication both internally and externally without incurring a lot of expenses.

There are extension numbers that can be used together with the PBX systems to enable the business have more internal lines that are not charged by the phone service providers. Similarly, there is the voice over internet protocol where the landline is integrated with the internet to offer a seamless communication means. The internet is one tool that small and medium businesses should explore.

The PBX systems are designed to allow businesses to have extension lines, which make communication within the business easier. You can minimize the cost of communicating by using the PBX systems since they allow for the extensions. Each employee can have an internal line to use in their offices without incurring extra charges.

The performance and productivity of a business is partly determined by the kind of communication set up that has been put up. Today, businesses small and large can benefit from the internet technology. With the voice over internet protocol, it means that the telephone line can be integrated with the internet and offer more cost efficient calls.

Similarly, some calls simply do not have to be answered because they are generally about inquiries. With prerecorded FAQs that are automated, you can ensure that customers get the answers to their questions without necessary having to speak to a staff member. An auto attendant features acts like a receptionist and presents callers with options to choose such as whether to speak to a customer care, accounts department, receptionist, or the manager.

It minimizes the cost of travelling to other countries or locations to hold meetings, seminars, business discussions, and other activities. Telephone system is the commonest method that customers use to reach your business besides being an essential tool for facilitating communication within a business. Businesses should ensure they get the right kind of telephone systems for their communication needs while not spending a lot of money in phone bills or limiting their communication.




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