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Tuesday, March 24, 2015

Understanding The Need For Active Directory Password Reset

By Zelma Hurley


Businesses nowadays have become reliant on computers. Most of the tasks that the employees need to perform are done on the computer. As it is, employees are get their own work station to make out possible for them to perform the tasks that they have to get done every time.

These work stations properly protected with the necessary security features. This is especially true if the data that are handled in these computers are very sensitive. Forgetting the pass code is often going to be an issue though. With the Active Directory Password Reset feature, it should no longer be.

Most businesses have their own facilities that will resolve these log in issues that employees tend to experience every so often. Help desks like these are being manned by technicians. They would be responsible towards ensuring that employees who get locked out of their computers can get their log in details back.

If there is one down side to referring to these help desks though, it is the fact that it may take them a significant amount of time to get the issue fixed. They often need to create tickets for these issues. Often, one has to wait for about twenty-four hours for the new log-in details to take effect.

This is also the reason that most establishments are trying to find new solutions that would address these issues better as faster to. The right solution takes a short time to take effect, this means that within minutes, the issues is fixed, then downtime is avoided, as well as productivity loss.

Most firms these days have been advocating the use of self service solutions that would allow them to get their security codes get reset without the need for a ticket. They do not really require technical assistance anymore to get the issues resolved. Using the active directory would allow them to get the code reset done.

Most office statistics show that many of the concerns that people tend to send to help desk involve them needing to get their login credentials reset. A bulk of the tickets that the technicians have to handle involve these issues. With the self help option, these tickets would be significantly reduced

It is actually easy for one to get the login details reset in the event that he forgets them. If using the windows system, pressing the Ctrl+Alt+Del keys would allow one to get to the directory option. Here, there is a choice to change the security code. This often fixes the login issue.

For better security though, some domain users will have to go through an additional security step before they can do the resetting. For instance, certain questions need to be answered first before they can go on resetting the security details. This is to ensure that they are the actual users of the work station involved.

Tools like these are currently available these days either for free or paid. If you go for the paid ones, expect them to have better features. Just see tit that you get things tested out first though so you are sure that these are indeed the right business solutions for you.




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