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Tuesday, February 24, 2015

Why It May Be Necessary To Switch Business Telephone Systems

By Earlene McGee


Technology keeps developing at a pace very difficult to keep up with. The internet, specifically, has revolutionised the way in which people communicate, shop and market their products and services. With this revolutionary new tools have come new challenges, however. Competition is incredibly ferocious and only companies with superior communication abilities can hope to stay ahead of the competition. Vancouver BC businesses, for example, have learned that they need state of the art business telephone systems in order to compete globally.

Great strides have been made in telecommunications. Modern PABX installations offer users a host of features that allow them to communicate effectively and reliably. Users can transfer calls, place callers on hold and even conduct conference calls. In many cases callers can exercise options by listening to a menu of available actions and then get transferred to an appropriate person or department by simply pressing a button.

PABX installations were revolutionary in their day but for many companies they simply do not offer a communications edge any longer. Its singe biggest drawback is the fact that users must be available at an extension in order to communicate. This means that users away from their desks are also out of touch. Callers are forced to leave messages and, of course, messages are not always correctly delayed.

It is also true that PABX installations are very expensive, especially for large organizations that need separate installations at every branch and site. Maintenance is also costly and time consuming. Downtime occurs when installations break down or when routine maintenance is conducted. This can disrupt the business and result in unhappy customers. Costs are further raised because so many calls have to be made to react to messages that were left because the employee was not at his desk at the time of the call.

Many businesses and entrepreneurs are opting for VoIP. This revolutionary telecommunications option uses the internet as a platform. It holds numerous advantages and it is gaining in popularity every day. Service providers host the software necessary to drive communications on their own servers, thereby minimizing maintenance cost for the client. Even better, only one installation is necessary, regardless of how many branches and sites the client have.

One of the biggest attractions of VoIP installations is the significant cost savings that can be achieved. Because there is only one single central installation, money can be saved on maintenance and capital outlay. Further savings are achieved because there is no longer any need to employ operators at each installation. It is even possible to access the network by using smart phones, tablets and laptop computers.

Savings are great but VoIP installations offer much more. Imagine being able to communicate from any geographical location, the ability to transfer calls to remote locations and a wide variety of features specially designed to make life easier and to improve productivity. Ultimately, VoIP not only saves money bit it offers clients the true freedom of being able to communicate whenever, wherever and from whatever compatible device.

There can be no doubt that effective communication is one of the most important corner stones of every successful business. With VoIP it is not only possible to save a significant amount of money, but also to improve productivity and to offer vastly superior service to both clients and suppliers.




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